Trusted, non-medical home care in Philadelphia
TrueHaven helps older adults and adults with disabilities in Philadelphia stay safe and independent at home, with personal care, respite, companionship and homemaking.
We accept Pennsylvania Medicaid Community HealthChoices, private pay and long-term care insurance, and our care line is answered 24/7.
How we help at home
Getting care is simple
Call or request care
Tell us a little about who needs help. We answer 24/7 and reply to online requests within one business day.
Free in-home visit
We meet you at home, listen to what matters, and write a Plan of Care together. No cost, no obligation.
Care begins
We introduce your matched caregiver in person, usually within a few days, then check in regularly.
Helpful contacts for Philadelphia families
Besides TrueHaven, these public offices can help you find services and apply for programs.
Philadelphia Corporation for Aging (PCA) Helpline
Your local Area Agency on Aging, Philadelphia, PA.
Applying for Medicaid home care
PA Independent Enrollment Broker, for Community HealthChoices and long-term services.
1-877-550-4227 · TTY 1-877-824-9346
Phone numbers can change. Call TrueHaven if a number doesn't work and we'll help you find the right office.
Questions from Philadelphia families
Do you provide home care in my part of Philadelphia?
Yes. We serve families across Philadelphia, including West Philadelphia, Southwest Philadelphia, South Philadelphia, North Philadelphia, Center City, Germantown and Northeast Philadelphia. If your town is not listed, call (215) 730-5101 and we will tell you right away.
How do I start Medicaid-funded home care in Philadelphia?
Adults who may qualify for Community HealthChoices can apply through the PA Independent Enrollment Broker at 1-877-550-4227 (TTY 1-877-824-9346). Once approved, ask your service coordinator for TrueHaven. If you already have CHC services, you can switch agencies; we are happy to help with that call.
Who else can help older adults in Philadelphia?
Your local Area Agency on Aging, the Philadelphia Corporation for Aging (PCA) Helpline, offers information and programs for older adults and caregivers. You can reach them at 215-765-9040.
How quickly can care start?
We usually schedule your free in-home visit within a few days and introduce your matched caregiver in person. For urgent needs, call our 24/7 line.
Home care in Philadelphia starts with a call
A free, no-obligation visit at home.